Read this before you start signing up, or when a sign-up stops partway and you wonder what to do next.
Three steps, one account
By the end you will have one account, with login, personal data and country chosen correctly.
Pick the email address you will log in with, and keep it where you check mail often. A reset link goes there if you lose your password.
Your name, date of birth and address must match your photo ID exactly, middle names and spelling included. Any difference will hold up the check later on.
Pick Australia as your country and AUD as the account currency. Amounts on this site are then shown in A$, so the deposit minimum and withdrawal limits match what you see.
Explains what happens to your new account in its first days and what must be finished before a withdrawal.
Begin with your first deposit, because the welcome offer that follows registration is chosen in the cashier. The minimum deposit is A$10. Royalreels Casino holds licence MGA/B2C/311/2017 from the Malta Gaming Authority, and that licence requires the operator to confirm each player's identity. Send your photo ID, proof of address and payment method screenshot early, because checks can take up to 59 hours. Documents must be accepted before your first withdrawal, so a quick upload now prevents a wait when you cash out.
Sign in on a phone, tablet or computer with the same email address, and the same account opens each time. Royalreels Casino offers apps for iOS and Android, and the mobile browser reaches that same login. Royalreels Casino lets each person hold one account only, and any duplicate is closed. If a second sign-up seems the only way forward, stop and contact support first. Keep that email address in use, since it is the login for every device.
Set a deposit limit or a loss limit now, since these tools work from day one. Session reminders and a cooling-off period are available too. Self-exclusion runs through BetStop, the national register run by the Australian Government through ACMA, and its minimum period is 3 months and cannot be shortened. Royalreels Casino protects connections with 256-bit SSL, and eCOGRA audits the site. For help at any hour, the National Gambling Helpline answers on 1800 858 858. Gamblers Anonymous also runs peer meetings across Australia.
Keep these within reach so the first days run without interruption.
Before first withdrawal
Our Malta Gaming Authority licence requires identity checks, and each review can take fifty-nine hours.
| Document | What it confirms |
|---|---|
| Photo ID | Identity of the account holder · Before first withdrawal at the latest |
| Proof of address | Residential address on file · Due by first withdrawal |
| Payment method screenshot | Ownership of the payment method · No later than first withdrawal |
Avoid a stalled sign-up
Read this before you begin, or when a sign-up stops and you want to check.
| Condition | What applies here |
|---|---|
| Minimum age | 18+, confirmed when you sign up |
| Where you live | Residents of Australia |
| Accounts per person | One, extra accounts get closed |
| Details on your ID | All personal details, same as ID |
| Account currency | AUD, shown as A$ |
| First deposit | A$10 minimum |
Just signed up
The welcome offer becomes available once registration is complete, and you select it in the cashier when depositing.
Opening deposit
129% a maximum of A$320 + 193 free rounds
Deposit A$10 in the cashier to unlock a 129% match up to A$320 and 193 free spins, with 36x wagering valid for 24 days.
Take up offer18+ · Gambling can be addictive, so set your limits and play responsibly.
Weekend play
30 spins on the house
Weekend offer: deposit A$20 in the cashier for 30 free spins. Wagering is 36x, and the offer lasts 7 days.
Take up offer18+ · Gambling can be addictive, so set your limits and play responsibly.
Every Monday
18% · topping out at A$190
Get 18% of the week's net losses back, up to A$190, paid on Monday. The cashback carries 1x wagering.
Claim now18+ · Gambling can be addictive, so set your limits and play responsibly.
Keep one account
Fix a blocked sign-up on the account you already started, and skip any second attempt.
Sign-up stops when the country or age given falls outside the accepted rules: 18+ and Australian residence. You can tell because the form rejects that entry and does not move on.
The form does not submit when a required field is blank or the connection drops during sending. Without a result, the page neither moves on nor sends the confirmation email.
Verification fails when sign-up details differ from the photo ID or proof of address, such as a shortened street name. You notice it when the documents come back flagged.
Short answers on uploaded papers, closing the account, offers, age and changing currency.
Chat with usEach upload travels over a 256-bit SSL connection, so the file is encrypted between your device and our servers. Use a clear photo or scan, because the verification check reads what it sees. Keep your own copy at home in case you need to send it again.
Royalreels Casino Ltd. holds license MGA/B2C/311/2017, issued by the Malta Gaming Authority. You can read these details before you open an account. Keep the number handy when you contact support.
Contact the support team to close your account, through live chat, email or phone. Mention the email address you registered with, so the team can find the right record. Support runs daily from 10 AM to 11 PM, so plan your request within those hours.
Pick the offer in the cashier when you make your first deposit, since no code is needed. The welcome offer follows registration, so there is nothing to enter before you deposit. Read the offer details in the cashier before you confirm the payment.
Only players aged 18+ can open an account here, so a sign-up with an earlier birth date will not go through. Do not change your details to get past the check, because altered or duplicate records lead to the account being closed.
Message support through live chat or email before you ask for any currency change. Do not open a new account in another currency, since duplicates are closed. Support can then advise on your existing account.
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